30 Day Returns

At Brilliance, we stand behind each of our diamonds, engagement rings, and fine jewelry products with a 30-Day Money-Back Guarantee. If you're not absolutely satisfied with your purchase, simply return it for a full refund or exchange, no questions asked.

Return Process

Obtain a Return Code from a Brilliance Representative by calling 866-737-0754. You will be asked to indicate whether you would like a refund, exchange, resizing, or credit for your returned item.

Package your purchased item and original accompanying materials that were shipped with the item (including the completed invoice, appraisal and diamond certificate, jewelry boxes and free gifts with purchase if applicable) into a securely sealed shipping box.

Insure & Ship

Insure and ship the item back to Brilliance at:

BLLC Returns
3469 Boynton Beach Blvd., Suite 15A
Boynton Beach, FL 33436

To help ensure the security of your valuable shipment, please do not write "Brilliance" on the label or on the outside of the box. We require that you insure the item for the invoice price and request a return receipt to confirm delivery of your shipment to Brilliance.

Returned products must arrive at our office within 30 days from the date an order is shipped from our facilities.

Return Conditions

Once an order begins processing, it can not be canceled, but it may be returned within your 30 day return period for refund, credit, or exchange.

90 Day Free Ring Resizing

Any ring purchased from Brilliance can be sent back within 90 days from the date of purchase for a free resizing (return shipping charges will be applied). Ring sizing is completed approximately 10 - 15 business days from the time the shipment is received (once we have resized a ring it is no longer returnable). Please note that diamond eternity bands, some custom designs and some materials cannot be resized.

Need your ring resized? Start by completing the Resize Form .

International Orders

Due to the customs procedures and additional paperwork required to ship jewelry items from one country to another, we do not offer ring resizing services for international orders. To ensure that you order the correct ring size, please see our Ring Size Information page.

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