30 Day Returns
At Brilliance, we stand behind each of our diamonds, engagement rings, and fine jewelry products with a 30-Day Money-Back Guarantee. If you're not absolutely satisfied with your purchase, simply return it for a full refund or exchange, no questions asked.
Follow the easy steps below to return a product:
Call for Return Code
Obtain a Return Code from a Brilliance Representative by calling 866-737-0754. You will be asked to indicate whether you would like a refund, exchange, resizing, or credit for your returned item.
Package Your Return
Package your purchased item and original accompanying materials that were shipped with the item (including the completed invoice, appraisal and diamond certificate, if applicable) into a securely sealed shipping box.
Insure and Ship the Package
Insure and ship the item back to Brilliance at:BLLC Returns
3469 Boynton Beach Boulevard
Boynton Beach, FL 33436 To help ensure the security of your valuable shipment, please do not write "Brilliance" on the label or on the outside of the box.
- Orders less than $500 can be shipped via any carrier. We require that you insure the item for the invoice price and request a return receipt to confirm delivery of your shipment to Brilliance.
- Orders greater than $500 must be shipped via US Postal Service Insured or Registered Mail®. We require that you insure the item for the invoice price and request a return receipt to confirm delivery of your shipment to Brilliance.
Returned products must arrive at our office within 30 days from the time an order is placed online or over the phone. We will not accept returned items that are shipped without the Return Code, improperly packaged, or uninsured. Failure to return the original diamond certificate (when applicable) will void your return. All returned items will be reviewed for any damage, wear, alteration, engraving, setting (certified diamonds that are purchased loose can't be set in a setting and returned) or resizing (by a jeweler other than Brilliance) that occurred after the item was shipped to the customer. If Brilliance determines that an item has been altered in any way, the item will not be accepted for return, and will be shipped back to you without the issuance of a return credit.
If an item is accepted for return (or an order is canceled), Brilliance will issue a full refund, exchange, or credit within 10-20 business days. Payment made via credit card will be credited back to the account. Wire transfer payments will be refunded via a company check. The exchange of an item does not extend the original return policy; the replacement item must be returned within 30 days from the original purchase.
Once an order begins processing, it can be canceled within 1 business day. After that time, an order can not be canceled but may be returned within your 30 day return period for refund, credit, or exchange.
Custom items such as custom rings, custom jewelry or any other special order cannot be returned or canceled. Additionally, design deposits, custom head fees, customization fees and engraving fees are non-refundable. If you have any questions about our return policy or procedure, please contact us at 866-737-0754.* Brilliance is not responsible for the loss of or damage to shipments during the return process.
90 Day Free Ring Resizing
Any ring purchased from Brilliance can be sent back within 90 days from the date of purchase for a free resizing (return shipping charges will be applied). Ring sizing is completed approximately 10 - 15 business days from the time the shipment is received (once we have resized a ring it is no longer returnable). Resizing a ring one full size or more in either direction is not recommended and may require additional work not covered by our free resizing policy. Please note that diamond eternity bands, some custom designs and some metals cannot be resized.
When sending a ring or jewelry item back to Brilliance for service or repair please complete the Customer Information Form and address all packages to:BLLC Resize
3469 Boynton Beach Blvd, Suite 3
Boynton Beach, FL 33436