Frequently Asked Questions
Please select a category below to read our frequently asked questions. Need more help? Speak with a Diamond & Jewelry expert at 866-737-0754.
BRILLIANCE FAQS
We want you to be thrilled with your purchase - so we’ll provide you with all the information we can before you buy a diamond: pictures, videos, reports and expert advice. If an image or report of a diamond is not available online, please contact a Diamond Expert at 866-737-0754.
Brilliance offers the highest quality products at the lowest prices guaranteed. If you happen to find an item of identical size and quality at a reputable retailer, we will beat it. Please note that it is under the sole discretion of Brilliance to determine if an item is of identical size and quality (the listing must also be current and applied to the product at the time of order). Additionally, a low price guarantee can not be combined with a discount or coupon code.
Yes. Brilliance offers a risk free, full money back guarantee. If for any reason you are dissatisfied with your purchase or would simply like to return it, you may do so within 30 days. Please click here to read our full return policy.
Brilliance provides a printable ring sizer to accurately gauge the ring size of the intended finger. We can also send you a complimentary plastic ring sizer upon request. View our Ring Size Information page for details and the request form. Know your ring size but not sure what the equivalent US ring size is? Check out our Ring Conversion Chart.
Over the past three decades, we have built a reputation as a leading diamond & engagement ring retailer. Additionally, Brilliance is a member of the Jewelers of America (JA). We have thousands of 5-star reviews online from satisfied clients; Please go to Brilliance Reviews to see what others are saying.
All loose diamonds that are ordered with a ring, earring or pendant setting come set and complete in our signature packaging. There is no “setting fee” when a diamond and setting are ordered together.
All purchases are eligible for financing with Affirm. To learn more about Affirm, please visit Financing with Affirm. We also accept PayPal Credit. Beyond financing with Affirm or PayPal, you can also pay for your purchase with multiple payment types. Once you have placed your order please contact the Orders Team to complete your purchase.
Express shipping is always free for every order. Sales tax is calculated based on the shipping address/zip code where your order will be delivered. International orders may be subject to the duties and taxes of the destination country.

Diamond Education
Begin your journey with our comprehensive online diamond education, and when you`re ready, our team of experts is here to answer your more detailed questions.
Custom Jewelry
Discover a world of personalized creations where our skilled artisans bring your unique vision to life with exquisite craftsmanship and attention to detail.

Love Stories with Brilliance Hear from Our Happy Couples
The Best Online Experience
Brillance by far is the best online experience that I have come across. My husband enjoys the ring that I purchased. I will defintely recommend to others!
The Quality Is Perfect
Absolutely the best experience ive ever had. My fiance loves her ring, the quality is perfect, the timing was as promised. I will be back.
Would Recommend
I bought a ring online for the first time. Ring was absolutely as advertised and came with promised documents. Customer service was great.
High Quality
The price was extremely great for the quality of ring I ordered. My Fiancé loves it and it definitely is high quality. Would recommend this site to everyone.
Lovely & Affordable
Bought a 4 carat engagement ring. It is very lovely and affordable. Great communication and received the orders without issues.
Excellent Price, Quality Products
Excellent price, quality products and shipped in a crunch time frame. Outstanding customer service followups to ensure delivery was in time.
I Love My Ring
I love my ring. It is everything that I wanted at such an amazing price. Can’t beat Brilliance. I will be buying all of my jewelry from them from now on.
Easy Purchase Process
Quick responses via customer service. Easy purchase process. I’ve already recommended Brilliance to several friends!
I Will Be Back
Well made wedding ring, great pricing and even better communication. I will be back when I need to purchase my wedding bands.
Fantastic Quality
My wife did her homework and picked out the exact lab diamond configuration that she wanted! Fantastic quality, 10/10 would recommend!
The Best Online Experience
Brillance by far is the best online experience that I have come across. My husband enjoys the ring that I purchased. I will defintely recommend to others!
The Quality Is Perfect
Absolutely the best experience ive ever had. My fiance loves her ring, the quality is perfect, the timing was as promised. I will be back.
Would Recommend
I bought a ring online for the first time. Ring was absolutely as advertised and came with promised documents. Customer service was great.
High Quality
The price was extremely great for the quality of ring I ordered. My Fiancé loves it and it definitely is high quality. Would recommend this site to everyone.
Lovely & Affordable
Bought a 4 carat engagement ring. It is very lovely and affordable. Great communication and received the orders without issues.
Excellent Price, Quality Products
Excellent price, quality products and shipped in a crunch time frame. Outstanding customer service followups to ensure delivery was in time.
Your Ring, Your Story
Create an engagement ring that celebrates your love and lifelong commitment. At Brilliance, every ring is meticulously handcrafted by our skilled artisans just for you.
