Frequently Asked Questions

We want you to be thrilled with your purchase - so we’ll provide you with all the information we can before you buy a diamond: pictures, videos, reports and expert advice. If an image or report of a diamond is not available online, please contact a Diamond Expert at 866-737-0754.

Brilliance offers the highest quality products at the lowest prices guaranteed. If you happen to find an item of identical size and quality at a reputable retailer, we will beat it. Please note that it is under the sole discretion of Brilliance to determine if an item is of identical size and quality (the listing must also be current and applied to the product at the time of order). Additionally, a low price guarantee can not be combined with a discount or coupon code.

Yes. Brilliance offers a risk free, full money back guarantee. If for any reason you are dissatisfied with your purchase or would simply like to return it, you may do so within 30 days. Please click here to read our full return policy.

Brilliance provides a printable ring sizer to accurately gauge the ring size of the intended finger. We can also send you a complimentary plastic ring sizer upon request. View our Ring Size Information page for details and the request form. Know your ring size but not sure what the equivalent US ring size is? Check out our Ring Conversion Chart.

Over the past three decades, we have built a reputation as a leading diamond & engagement ring retailer. Additionally, Brilliance is a member of the Jewelers of America (JA). We have thousands of 5-star reviews online from satisfied clients; Please go to Brilliance Reviews to see what others are saying.

All loose diamonds that are ordered with a ring, earring or pendant setting come set and complete in our signature packaging. There is no “setting fee” when a diamond and setting are ordered together.

All purchases are eligible for financing with Affirm. To learn more about Affirm, please visit Financing with Affirm. We also accept PayPal Credit. Beyond financing with Affirm or PayPal, you can also pay for your purchase with multiple payment types. Once you have placed your order please contact the Orders Team to complete your purchase.

Express shipping is always free for every order. Sales tax is calculated based on the shipping address/zip code where your order will be delivered. International orders may be subject to the duties and taxes of the destination country.