Frequently Asked Questions

Find quick answers to the questions our customers ask most frequently. You may also contact a Diamond & Jewelry Expert with your questions at 866-737-0754 or contact us here.

Are your diamonds 100% natural?

Every loose diamond in our Diamond Search is 100% natural and is accompanied with a full Diamond Report. Additionally, none of the diamonds in our jewelry or rings has been treated or enhanced in any way.

Can I get a video or advice on a specific diamond?

We want you to be thrilled with your purchase - so we’ll provide you with all the information we can before you buy a diamond: pictures, videos, reports and expert advice. If an image or report of a diamond is not available online, please contact a Diamond Expert at 866-802-2807.

Do you have a Low Price Guarantee?

Brilliance offers the highest quality products at the lowest prices guaranteed. Shop with confidence knowing that if you happen to find an item of identical size and quality at a lower price, we will beat it.

Does Brilliance have a return policy?

Yes. Brilliance offers a risk free, full money back guarantee. If for any reason you are dissatisfied with your purchase or would simply like to return it, you may do so within 30 days. Please click here to read our full return policy.

How reputable is Brilliance.com?

Brilliance is a member of the Better Business Bureau (BBB), and Brilliance.com is part of the BBBOnLine Reliability Program. Additionally, Brilliance is a Jewelers of America member. Lastly, we have thousands of 5-star reviews online. Please go to Brilliance Reviews to see what others are saying.

If I order a Diamond & Setting, will it come set & complete?

All loose diamonds that are ordered with a ring, earring or pendant setting come set and complete in our signature packaging. There is no “setting fee” when a diamond and setting are ordered together.

What payment plans do you offer?

All purchases are eligible for financing with Affirm. To learn more about Affirm, please visit  Financing with Affirm. We also accept PayPal Credit. Beyond financing with Affirm or PayPal, you can also pay for your purchase with multiple payment types. Once you have placed your order please contact the Orders Team to complete your purchase.

Will I be charged tax or shipping?

Express shipping is always free for every order. Sales tax only applies to customers whose shipping addresses are in the state of Florida. International orders may be subject to the duties and taxes of the destination country.

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