International Orders

Brilliance ships to the countries listed below for orders totaling at least $500 in retail value. If you don't see your country listed, please contact a Brilliance representative to check if we are able to ship to you.

Aruba, Australia, Austria, Bahamas, Belgium, Bermuda, British Virgin Islands, Canada, Cayman Islands, Chile, China, Cyprus, Czech Republic, Denmark, Egypt, Finland, Germany, Greece, Guam, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Macau, Malaysia, Mexico, Netherland Antilles, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Saudi Arabia, Singapore, Spain, St. Thomas, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom and the US Virgin Islands.

Customs, Duties & Taxes

At the time of purchase, you will be charged for the total amount of your order from Brilliance. When your shipment arrives at your country's customs office, there may be taxes, fees, and import duties charged in addition to your order total. These additional charges are the responsibility of the customer. Customs charges will vary per item and per country, and cannot be calculated prior to shipping your order. You can contact your local customs office for details on international import policies and fee structures.

Please note that due to the North American Free Trade Agreement (NAFTA) between the US, Canada & Mexico, all orders shipped to Canada or Mexico are responsible to pay a province tax only (import tax is not charged). The province or local tax amount is usually the percentage you would have to pay for items that are purchased at your local store. Additionally, you have the option of shipping to a Hold at FedEx Location in the US (this service is available at no extra charge). Upon reaching the border it is the customer’s responsibility to declare the purchased item(s).

Shipping & Delivery

Brilliance ships all international orders using FedEx International Priority® at no extra charge. You will receive a notification e-mail when your order is shipped. Our online order tracking feature allows you to check the status of your shipment at any time. All estimated delivery dates and times quoted on our website apply to U.S. shipping addresses. To obtain delivery dates and times for international orders, please contact a Brilliance diamond and jewelry expert at 866-737-0754. International orders could potentially be delayed by customs procedures upon arrival at the destination country.

Shipping Insurance

Brilliance protects all international orders from loss or thefts during transit by providing shipping insurance through our trusted couriers. In the event of a return, a non-refundable 1.5% shipping insurance fee will be charged to you.

Payment Methods

International orders must be paid via wire transfer; in Canada, credit and debit cards are also accepted. Wire transfers take approximately 5-7 business days to complete. The total amount of your order in local currency is determined by the current exchange rate of the US dollar when your order is placed.

Gift cards may not be used or purchased with international orders.

Accepted Payment Currencies

Brilliance accepts payment in any of the following currencies: Australian Dollar, Canadian Dollar, EU Euro, Swiss Franc, Chinese Yuan, Hong Kong Dollar, Japanese Yen, Macau Pataca, Mexican Peso, Norwegian Krone, New Taiwan Dollar, New Zealand Dollar, Singapore Dollar, United Kingdom Pound, or United States Dollar.

Limitations

Products shipped with international orders may not meet the regulations and requirements of the destination country. As the importer of record of the product, the customer should verify that there are no restrictions against the shipment of the item(s) to their local address.

The regulations of destination countries are subject to change to accommodate global economy fluctuations. Brilliance reserves the right to refuse to ship an international order at any time. If there are any problems or restrictions preventing the shipment of your order, a Brilliance diamond and jewelry expert will contact you via email as quickly as possible.

Due to the customs procedures and additional paperwork required to ship jewelry items from one country to another, we do not offer ring resizing services for international orders. To ensure that you order the correct ring size, please see our Ring Size Information page.

Restrictions

Some countries have restrictions in place that do not allow the shipment or receipt of polishing cloths.

Privacy

Orders shipped internationally could potentially be opened and examined for security or customs purposes. Details about your order may also be shared with carriers and customs officials to clear your order for shipping.

Gift orders that are shipped to an international destination will be marked with a "Gift" label. The customs form must include the price of the items in order to establish the value of the package for clearance.

Returns

International orders can be returned for a refund or exchange within 30 days of purchase, excluding the non-refundable 1.5% shipping insurance fee.

When you return items from an international order, you act as the exporter and are bound by your country's shipping regulations. The customer is responsible for any shipping costs, including customs fees, taxes, postage, and duties, as well as the retrieval of customs fees and taxes collected by the carrier upon delivery of the package.

If you have any questions about our international shipping policy, you can contact a Brilliance diamond and jewelry expert by calling 866-737-0754 (+561-369-5551) or send us a message.