Frequently Asked Questions


Browse below for quick answers to the questions asked most frequently by our customers. You may also contact a Brilliance representative with your questions at 866-737-0754 or chat live.


Products


What is the difference between White Gold and Platinum?

Many consumers make a common mistake in defining the difference between White Gold and Platinum only by price. Platinum is four times stronger than White Gold, does not discolor or oxidize like Gold does, and is more durable. Platinum gives a very white, slightly duller appearance, while White Gold tends to shine brighter. 18 karat White Gold is a great option for the price conscious consumer who wants a purer metal.



Which metal type is best?

Our ring collection and most of our fine jewelry comes in Platinum and Gold (White or Yellow). Platinum is more durable and will show fewer nicks and scratches. As for color, Platinum and White Gold look similar and yield a modern style, while Yellow gold is perfect for those who prefer the hue's warmth and chic appeal.



What is the difference between 14K gold and 18K gold?

'18 karat' means the metal is 75% pure gold, whereas '14 karat' means the metal is 58.5% pure gold. Both purities are used primarily for quality jewelry and are durable for everyday use. 18 karat purity produces a finer quality gold and a richer color when used to create yellow gold. When creating white gold, 14K gold will yield a slightly whiter color.



What is rhodium and what does it do?

Rhodium is a metal alloy that is derived in the separation process of Platinum. Rhodium is commonly applied to fine jewelry to create an incredibly hard protective coating on Silver and Gold. It also provides a whiter shine and tarnish prevention to Silver and White Gold.



How can I find my ring size?

Brilliance provides a printable ring sizer to accurately gauge the ring size of the intended finger. We can also send you a complimentary plastic ring sizer upon request. View our Ring Size Information for details and the request form.



Do you sell certified diamonds from Canada?

Brilliance offers a wide selection of certified diamonds from Canada. Please contact a Brilliance representative at 866-737-0754 to shop for Canadian diamonds.



What is laser inscription?

A diamond that is laser inscribed has a set of numbers or letters on its girdle allowing it to be positively identified in case of theft or after cleaning or repair, which can only be seen under magnification.



What does Ideal Cut mean?

An Ideal Cut stone is a diamond that has been cut to produce the greatest brilliance and fire. A diamond can be polished within a range of measurements that yield an Ideal Cut. For detailed descriptions and diagrams about the cut of a diamond, please visit our Diamond Cut section.



What does Make mean?

Make is a term used in the world's diamond markets to refer to a diamond's cut, finish, and appearance. Each diamond at Brilliance is evaluated on a 'Make' scale, which is based on the quality of a diamond's proportions as well as its visual brilliance and fire.



Are some diamond certifications better than others?

The most respected gemology labs are the GIA and the AGS. However, all of the certifications we carry come only from one of the five universally trusted gemology labs. To learn about the different labs and the advantages of each, please visit Diamond Certification.



Do you sell customized jewelry?

Many of our jewelry styles are available with multiple options to create the item that's right for you. For a truly custom piece, our jewelry designers can create a custom engagement ring or custom jewelry to meet your exact specifications. To get started, visit our Custom Jewelry Information.



What is the quality of your loose diamonds and the diamonds used in your jewelry?

Brilliance only sells loose diamonds that are certified by one of the five trusted gemology labs around the world. In addition, we select only the highest quality diamonds for use in our fine jewelry. The quality of the diamonds used in a particular piece of jewelry is clearly marked on that item's product details page.



How do you ensure the accuracy of the product details?

Every piece of fine jewelry offered by Brilliance is graded by two Master Gemologists to ensure the accuracy of each product's details.



Are all Engagement Rings or Solitaire Rings set with diamonds when purchased?

All certified diamonds that are ordered with a ring setting come to you set and finished. There is no charge for setting a center stone into its setting.



Are your diamonds certified?

All diamonds from our online diamond search come accompanied with a certificate, a gemologist's evaluation of the stone's characteristics, from one of the five universally trusted gemology labs (GIA, AGS, EGL, IGI, HRD). To find out about the labs and their grading methods, please visit our extensive diamond certification section.



Does Brilliance offer fancy colored stones or diamonds?

At this time Brilliance does not offer fancy colored diamonds online. However, if you would like to place a special request, contact a Brilliance diamond expert at 866-737-0754.



Are your certified diamonds laser inscribed?

More than half of the loose diamonds in our diamond search are laser inscribed. If a diamond is laser inscribed it will be noted on the diamond report/certificate as a comment or a note.



Do you use treated or "man-made" diamonds in any of your jewelry?

Brilliance does not sell any loose diamonds or diamond jewelry that have been treated or enhanced in any way. Every diamond offered at Brilliance is 100% natural.



How can you offer such low prices on all your products?

We manufacture all our jewelry, and our loose diamonds come straight from the source in order to offer you the best prices. We are confident that no diamond or jewelry retailer can compete with our guaranteed low prices.



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Ordering


Do you provide gemological appraisals?

Every engagement ring and diamond jewelry item is accompanied with an Appraisal evaluated by an experienced Master Gemologist. Each appraisal contains a detailed description and the replacement value of the item. We can even fax an appraisal to your insurance company on your behalf so that your purchase will be insured at the time you receive your item.



How do I get an appraisal faxed to my insurance company?

To have your appraisal faxed, contact a Brilliance representative at 866-737-0754 and they'll be happy to assist you.



Can I view a diamond before it's set?

We allow you to view a diamond before it's set in a ring. Simply purchase the diamond and we'll ship it to you free of charge. After viewing the diamond, send it back to our offices and we'll build your ring with the engagement ring setting you choose.



Do you take phone orders?

Yes, our Customer Service Representatives are available from 9:00 am to 10:00 pm EST at 866-737-0754 to take your order over the phone.



How do I cancel my order?

You may cancel an order by contacting the Brilliance order department at 866-737-0754. Please have your order number available when calling. Please note, our team works hard to send orders out quickly. Once an order is sent, you can no longer cancel the order. Instead, you must wait for the package to arrive and then send the item back through our return process.



How do I find the status of my order and how can I track it?

The time it takes us to delivery an item is indicated on every item's details page. If you already placed an order and would like to know when your purchase will arrive, visit your account by clicking on the link located at the top of every page. An account and password is automatically created for you when you checkout using our Shopping Cart. If you do not know your password, please use the password retrieval tool located at the login page for Your Account



Do you have a return policy?

Yes. Brilliance offers a no risk full money back guarantee on every order. If for any reason you are dissatisfied with your purchase or would simply like to return it, you may do so within 30 days of your order.



Will I be charged sales tax on my order?

Domestic sales tax only applies to customers whose shipping addresses are in the state of Florida. International orders are subject to the duties and taxes of the destination country.



Do you offer a payment plan?

At this time, we do not offer any type of payment plans. Our accepted forms of payment are credit or debit card, bank wire, personal check, money order, or Brilliance gift cards. We also offer Google Checkout, Checkout by Amazon, and Paypal Checkout for most orders.



Can I pay with a personal check or money order?

Yes. To pay via check contact the Brilliance Order Department at 866-737-0754 and they'll be happy to assist you.



Can I pay with a bank wire?

Yes. You may use the Brilliance shopping cart and choose the "Bank Wire" option while checking out or you may contact a Brilliance representative to process your order.




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Shipping & Delivery


Does Brilliance charge for shipping?

Brilliance does not charge for shipping and every order receives complimentary express shipping.



Can I have my order delivered on Saturday?

Saturday Delivery is available for every order and is a convenient option for those who are unavailable during the week to receive a package. This option can be added at the time of checkout for $25.



Are order shipments insured?

Brilliance fully insures every order that is sent out of our offices. In addition, every shipment is sent out 'signature required' for added security.



Do you ship to international addresses?

Brilliance can ship to an international address. Please view our International Orders information or contact a Brilliance representative at 866-737-0754 for further details.



Can you ship to APO and FPO addresses?

Yes, we are proud to send to military addresses. Orders sent to APO and FPO addresses are sent via USPS Express Mail or Registered Mail. Packages arrive within 1-3 days to the appropriate APO/FPO processing centers. At that point, it is up to the individual processing center to deliver the package.



Can I ship my order to an address other than my billing address?

Yes, you may ship an order to another address by following our address verification procedure. Simply call your credit card or bank institution before placing your order to add the alternate address. Additionally, Saturday delivery is available at the time of checkout if it is inconvenient to receive your package at your billing address during the week.



Can I ship a gift to my work address so I can keep it a surprise?

Loose diamonds or jewelry can be sent to an alternate address such as your work location to conceal your surprise. Simply call your credit card company or bank institution before you place your order and add the alternate address to your account.



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Support & Services


Can someone assist me in making a selection?

We are excited to offer you the benefit of a complimentary Personal Shopping service to help satisfy your diamond and jewelry needs. Our Expert Gemologists are waiting to help you find the perfect gift or the right item to fit your unique style. Please fill out the request form by visiting our Personal Shopper page.



Can I have a ring resized?

Any ring purchased from Brilliance can be sent back within 90 days from the date of purchase for a free resizing. Ring sizing is completed approximately 7 - 15 business days from the time the shipment is received.



Can you laser inscribed a diamond for me?

Yes. If your certified diamond is not inscribed, Brilliance can arrange to have the certificate number as well as a personal message inscribed for you. Please call a Brilliance Representatives at 866-737-0754 to process your request.



How do I contact Customer Service?

You can contact Brilliance by calling one of our Customer Service Representatives at 866-737-0754 or by email at [email protected]



Why has my diamond or jewelry lost its shine or luster?

Daily wear, dust, and your skin's natural oils can cloud the brilliance of a diamond and dull the appearance of platinum and gold. At Brilliance, we offer free jewelry cleanings and prong inspections twice a year on all of our products with our Care & Maintenance program. For details on this service, contact a Brilliance representative at 866-737-0754.



How do I clean my diamonds or jewelry?

You can clean diamond jewelry in warm water, using a mild liquid detergent. Use a soft brush to create lather around the jewelry piece. Rinse off with warm water, and pat dry with a soft lint-free cloth. View our diamond and jewelry care information to view detailed instructions on how to restore your diamonds and jewelry to their original shine.



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Policies


Do you sell Conflict Diamonds or Blood Diamonds?

All diamonds offered at Brilliance have been purchased from legitimate sources that are not involved in funding conflict diamonds and are in compliance with United Nations resolutions.



Is your website secure?

Online security is very important to us. Our site is tested and certified every day by McAfee Secure, the leader in site security. In addition, we display the VeriSign Secure Seal, insuring the very best in Secure Socket Layer technology to protect information as it is transmitted to us. Please visit our Secure Shopping page for more details.



Do you allow Comparison Purchasing?

In order to keep our prices low, we do not allow comparison purchasing. If you would like to confirm the quality of a loose diamond or any jewelry item please contact a Customer Service Representative at 866-737-0754.



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About Brilliance


What are your business hours?

Brilliance representatives are available at 866-737-0754 Monday to Thursday from 9am to 10pm EST and Friday from 9am to 4pm EST. Live chat is available during business hours as well.



I am nervous about make such big purchase online, is Brilliance reputable?

Brilliance is a member of the Better Business Bureau (BBB) and Brilliance.com is part of the BBBOnLine Reliability Program. Additionally, Brilliance has been a member of the Jewelers Board of Trade since 1989 (Member Number 2346).



How long have you been in business?

Our parent company has been manufacturing diamonds and fine jewelry for the past 18 years and has built trusting relationships with mine owners around the world.



Where are you located?

Corporate Headquarters are located at:
Brilliance, LLC
3469 Boynton Beach Boulevard
Suite 3
Boynton Beach, FL 33436



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