Browse below for quick answers to the questions asked most frequently by our customers. You may also contact a Brilliance representative with your questions at 866-737-0754 or.
Many consumers make a common mistake in defining the difference between White Gold and Platinum only by price. Platinum is four times stronger than White Gold, does not discolor or oxidize like Gold does, and is more durable. Platinum gives a very white, slightly duller appearance, while White Gold tends to shine brighter. 18 karat White Gold is a great option for the price conscious consumer who wants a purer metal.
Our ring collection and most of our fine jewelry comes in Platinum and Gold (White or Yellow). Platinum is more durable and will show fewer nicks and scratches. As for color, Platinum and White Gold look similar and yield a modern style, while Yellow gold is perfect for those who prefer the hue's warmth and chic appeal.
'18 karat' means the metal is 75% pure gold, whereas '14 karat' means the metal is 58.5% pure gold. Both purities are used primarily for quality jewelry and are durable for everyday use. 18 karat purity produces a finer quality gold and a richer color when used to create yellow gold. When creating white gold, 14K gold will yield a slightly whiter color.
Rhodium is a metal alloy that is derived in the separation process of Platinum. Rhodium is commonly applied to fine jewelry to create an incredibly hard protective coating on Silver and Gold. It also provides a whiter shine and tarnish prevention to Silver and White Gold.
Brilliance provides a printable ring sizer to accurately gauge the ring size of the intended finger. We can also send you a complimentary plastic ring sizer upon request. View our Ring Size Information for details and the request form.
Brilliance offers a wide selection of certified diamonds from Canada. Please contact a Brilliance representative at 866-737-0754 to shop for Canadian diamonds.
A diamond that is laser inscribed has a set of numbers or letters on its girdle allowing it to be positively identified in case of theft or after cleaning or repair, which can only be seen under magnification.
An Ideal Cut stone is a diamond that has been cut to produce the greatest brilliance and fire. A diamond can be polished within a range of measurements that yield an Ideal Cut. For detailed descriptions and diagrams about the cut of a diamond, please visit our Diamond Cut section.
Make is a term used in the world's diamond markets to refer to a diamond's cut, finish, and appearance. Each diamond at Brilliance is evaluated on a 'Make' scale, which is based on the quality of a diamond's proportions as well as its visual brilliance and fire.
The most respected gemology labs are the GIA and the AGS. However, all of the certifications we carry come only from one of the five universally trusted gemology labs. To learn about the different labs and the advantages of each, please visit Diamond Certification.
Many of our jewelry styles are available with multiple options to create the item that's right for you. For a truly custom piece, our jewelry designers can create a custom engagement ring or custom jewelry to meet your exact specifications. To get started, visit our Custom Jewelry Information.
Brilliance only sells loose diamonds that are certified by one of the five trusted gemology labs around the world. In addition, we select only the highest quality diamonds for use in our fine jewelry. The quality of the diamonds used in a particular piece of jewelry is clearly marked on that item's product details page.
Every piece of fine jewelry offered by Brilliance is graded by two Master Gemologists to ensure the accuracy of each product's details.
All certified diamonds that are ordered with a ring setting come to you set and finished. There is no charge for setting a center stone into its setting.
All diamonds from our online diamond search come accompanied with a certificate, a gemologist's evaluation of the stone's characteristics, from one of the five universally trusted gemology labs (GIA, AGS, EGL, IGI, HRD). To find out about the labs and their grading methods, please visit our extensive diamond certification section.
At this time Brilliance does not offer fancy colored diamonds online. However, if you would like to place a special request, contact a Brilliance diamond expert at 866-737-0754.
More than half of the loose diamonds in our diamond search are laser inscribed. If a diamond is laser inscribed it will be noted on the diamond report/certificate as a comment or a note.
Brilliance does not sell any loose diamonds or diamond jewelry that have been treated or enhanced in any way. Every diamond offered at Brilliance is 100% natural.
We manufacture all our jewelry, and our loose diamonds come straight from the source in order to offer you the best prices. We are confident that no diamond or jewelry retailer can compete with our guaranteed low prices.
Every engagement ring and diamond jewelry item is accompanied with an Appraisal evaluated by an experienced Master Gemologist. Each appraisal contains a detailed description and the replacement value of the item. We can even fax an appraisal to your insurance company on your behalf so that your purchase will be insured at the time you receive your item.
To have your appraisal faxed, contact a Brilliance representative at 866-737-0754 and they'll be happy to assist you.
We allow you to view a diamond before it's set in a ring. Simply purchase the diamond and we'll ship it to you free of charge. After viewing the diamond, send it back to our offices and we'll build your ring with the engagement ring setting you choose.
Yes, our Customer Service Representatives are available from 9:00 am to 10:00 pm EST at 866-737-0754 to take your order over the phone.
You may cancel an order by contacting the Brilliance order department at 866-737-0754. Please have your order number available when calling. Please note, our team works hard to send orders out quickly. Once an order is sent, you can no longer cancel the order. Instead, you must wait for the package to arrive and then send the item back through our return process.
The time it takes us to delivery an item is indicated on every item's details page. If you already placed an order and would like to know when your purchase will arrive, visit your account by clicking on the link located at the top of every page. An account and password is automatically created for you when you checkout using our Shopping Cart. If you do not know your password, please use the password retrieval tool located at the login page for Your Account
Yes. Brilliance offers a no risk full money back guarantee on every order. If for any reason you are dissatisfied with your purchase or would simply like to return it, you may do so within 30 days of your order.
Domestic sales tax only applies to customers whose shipping addresses are in the state of Florida. International orders are subject to the duties and taxes of the destination country.
At this time, we do not offer any type of payment plans. Our accepted forms of payment are credit or debit card, bank wire, personal check, money order, or Brilliance gift cards. We also offer Google Checkout, Checkout by Amazon, and Paypal Checkout for most orders.
Yes. To pay via check contact the Brilliance Order Department at 866-737-0754 and they'll be happy to assist you.
Yes. You may use the Brilliance shopping cart and choose the "Bank Wire" option while checking out or you may contact a Brilliance representative to process your order.
Brilliance does not charge for shipping and every order receives complimentary express shipping.
Saturday Delivery is available for every order and is a convenient option for those who are unavailable during the week to receive a package. This option can be added at the time of checkout for $25.
Brilliance fully insures every order that is sent out of our offices. In addition, every shipment is sent out 'signature required' for added security.
Brilliance can ship to an international address. Please view our International Orders information or contact a Brilliance representative at 866-737-0754 for further details.
Yes, we are proud to send to military addresses. Orders sent to APO and FPO addresses are sent via USPS Express Mail or Registered Mail. Packages arrive within 1-3 days to the appropriate APO/FPO processing centers. At that point, it is up to the individual processing center to deliver the package.
Yes, you may ship an order to another address by following our address verification procedure. Simply call your credit card or bank institution before placing your order to add the alternate address. Additionally, Saturday delivery is available at the time of checkout if it is inconvenient to receive your package at your billing address during the week.
Loose diamonds or jewelry can be sent to an alternate address such as your work location to conceal your surprise. Simply call your credit card company or bank institution before you place your order and add the alternate address to your account.
We are excited to offer you the benefit of a complimentary Personal Shopping service to help satisfy your diamond and jewelry needs. Our Expert Gemologists are waiting to help you find the perfect gift or the right item to fit your unique style. Please fill out the request form by visiting our.
Any ring purchased from Brilliance can be sent back within 90 days from the date of purchase for a free resizing. Ring sizing is completed approximately 7 - 15 business days from the time the shipment is received.
Yes. If your certified diamond is not inscribed, Brilliance can arrange to have the certificate number as well as a personal message inscribed for you. Please call a Brilliance Representatives at 866-737-0754 to process your request.
You can contact Brilliance by calling one of our Customer Service Representatives at 866-737-0754 or by email at
Daily wear, dust, and your skin's natural oils can cloud the brilliance of a diamond and dull the appearance of platinum and gold. At Brilliance, we offer free jewelry cleanings and prong inspections twice a year on all of our products with our Care & Maintenance program. For details on this service, contact a Brilliance representative at 866-737-0754.
You can clean diamond jewelry in warm water, using a mild liquid detergent. Use a soft brush to create lather around the jewelry piece. Rinse off with warm water, and pat dry with a soft lint-free cloth. View ourinformation to view detailed instructions on how to restore your diamonds and jewelry to their original shine.
All diamonds offered at Brilliance have been purchased from legitimate sources that are not involved in funding conflict diamonds and are in compliance with United Nations resolutions.
Online security is very important to us. Our site is tested and certified every day by McAfee Secure, the leader in site security. In addition, we display the VeriSign Secure Seal, insuring the very best in Secure Socket Layer technology to protect information as it is transmitted to us. Please visit ourpage for more details.
In order to keep our prices low, we do not allow comparison purchasing. If you would like to confirm the quality of a loose diamond or any jewelry item please contact a Customer Service Representative at 866-737-0754.
Brilliance representatives are available at 866-737-0754 Monday to Thursday from 9am to 10pm EST and Friday from 9am to 4pm EST. Live chat is available during business hours as well.
Brilliance is a member of the Better Business Bureau (BBB) and Brilliance.com is part of the BBBOnLine Reliability Program. Additionally, Brilliance has been a member of the Jewelers Board of Trade since 1989 (Member Number 2346).
Our parent company has been manufacturing diamonds and fine jewelry for the past 18 years and has built trusting relationships with mine owners around the world.
Corporate Headquarters are located at:
3469 Boynton Beach Boulevard
Boynton Beach, FL 33436