30 Day Returns

At Brilliance, we stand behind each of our diamonds, engagement rings, and fine jewelry products with a 30-Day Money-Back Guarantee. If you're not absolutely satisfied with your purchase, simply return it for a full refund or exchange, no questions asked.


Return Instructions

Follow the easy steps below to return a product:


1. Call for Return Code
Obtain a Return Code from a Brilliance Representative by calling 866-737-0754. You will be asked to indicate whether you would like a refund, exchange, resizing, or credit for your returned item.


2. Package Your Return
Complete the return form located on the reverse side of your invoice, noting the reason for return and any comments regarding the return.


Package your purchased item and original accompanying materials that were shipped with the item (including the completed invoice, appraisal and diamond certificate, if applicable) into a securely sealed shipping box.


Write the Return Code on the return sticker that accompanied your purchase, and affix the sticker to the outside of your shipping box.


3. Insure and Ship the Package
Insure and ship the item back to Brilliance at:


BLLC Returns
3469 Boynton Beach Boulevard
Suite 3
Boynton Beach, FL 33436
*To help ensure the security of your valuable shipment, please do not write "Brilliance" on the label or on the outside of the box.


  • Orders less than $500 can be shipped via any carrier. We require that you insure the item for the invoice price and request a return receipt to confirm delivery of your shipment to Brilliance.
  • Orders greater than $500 must be shipped via US Postal Service Insured or Registered Mail®. We require that you insure the item for the invoice price and request a return receipt to confirm delivery of your shipment to Brilliance.


    • Returns Process

    Returned products must arrive at our office within 30 days from the time an order is placed online or over the phone. We will not accept returned items that are shipped without the Return Code, improperly packaged, or uninsured. Failure to return the diamond certificate (when applicable) will result in a replacement fee. All returned items will be reviewed for any damage, wear, alteration, engraving, or resizing (by a jeweler other than Brilliance) that occurred after the item was shipped to the customer. If Brilliance determines that an item has been altered in any way, the item will not be accepted for return, and will be shipped back to you without the issuance of a return credit.


    If an item is accepted for return, Brilliance will issue a full refund, exchange, or credit within 3 business days. Payment made via credit card will be credited back to the account. Wire transfer payments will be refunded via a company check. The exchange of an item does not extend the original return policy; the replacement item must be returned within 30 days from the original purchase.


    Custom items and special orders cannot be returned.


    Failure to follow these instructions will delay or prevent the processing of your return. If you have any questions about our return policy or procedure, please contact us at 866-737-0754.


    * Brilliance is not responsible for the loss of or damage to shipments during the return process.


    90 Day Free Ring Resizing

    Any ring purchased from Brilliance can be sent back within 90 days from the date of purchase for a free resizing. Simply follow the return policy outlined above. When you call to obtain your Return Code, indicate that you would like a resizing and indicate the desired ring size. Ring sizing is completed approximately 7 business days from the time the shipment is received. Please note that diamond eternity bands cannot be resized.