At Brilliance, we stand behind each of our diamonds, engagement rings, and fine jewelry products with a 30-Day Money-Back Guarantee. If you're not absolutely satisfied with your purchase, simply return it for a full refund or exchange, no questions asked.
Follow the easy steps below to return a product:
1. Call for Return Code Obtain a Return Code from a Brilliance Representative by calling 866-737-0754. You will be asked to indicate whether you would like a refund, exchange, resizing, or credit for your returned item.
2. Package Your Return Complete the return form located on the reverse side of your invoice, noting the reason for return and any comments regarding the return.
Package your purchased item and original accompanying materials that were shipped with the item (including the completed invoice, appraisal and diamond certificate, if applicable) into a securely sealed shipping box.
3. Insure and Ship the Package Insure and ship the item back to Brilliance at:
3469 Boynton Beach Boulevard
Boynton Beach, FL 33436
*To help ensure the security of your valuable shipment, please do not write "Brilliance" on the label or on the outside of the box.
Returned products must arrive at our office within 30 days from the time an order is placed online or over the phone. We will not accept returned items that are shipped without the Return Code, improperly packaged, or uninsured. Failure to return the original diamond certificate (when applicable) will void your return. All returned items will be reviewed for any damage, wear, alteration, engraving, setting (certified diamonds that are purchased loose can't be set in a setting and returned) or resizing (by a jeweler other than Brilliance) that occurred after the item was shipped to the customer. If Brilliance determines that an item has been altered in any way, the item will not be accepted for return, and will be shipped back to you without the issuance of a return credit.
If an item is accepted for return (or an order is canceled), Brilliance will issue a full refund, exchange, or credit within 15-20 business days. Payment made via credit card will be credited back to the account. Wire transfer payments will be refunded via a company check. The exchange of an item does not extend the original return policy; the replacement item must be returned within 30 days from the original purchase.
Custom items such as custom rings, custom jewelry or any other special order cannot be returned or canceled. Additionally, design deposits and engraving fees are non-refundable.
While Brilliance is happy to try and accommodate rush orders, a 10% restocking fee will be charged should the order be returned for any reason. The fee can be used as a credit towards any exchange or for a future order and never expires. When a rush is placed on an order an email with a rush status and the promise date will be sent out to confirm the details of the rush.
Failure to follow these instructions will delay or prevent the processing of your return. If you have any questions about our return policy or procedure, please contact us at 866-737-0754.
* Brilliance is not responsible for the loss of or damage to shipments during the return process.
Any ring purchased from Brilliance can be sent back within 90 days from the date of purchase for a free resizing. Simply follow the return policy outlined above. Ring sizing is completed approximately 10 - 15 business days from the time the shipment is received (once we have resized a ring it is no longer returnable). Resizing a ring more than one full size in either direction is not recommended and may require additional work not covered by our free resizing policy. Please note that diamond eternity bands and some custom designs cannot be resized.
When sending a ring or jewelry item back to Brilliance for service or repair please complete the Customer Information Form and address all packages to:
3469 Boynton Beach Blvd, Suite 3
Boynton Beach, FL 33436