Frequently Asked Questions: shipping

Find quick answers to the questions our customers ask most frequently. You may also contact a Diamond & Jewelry Expert with your questions at 866-737-0754 or contact us here.

Can I have my order delivered on Saturday?

Saturday Delivery is available for every order and is a convenient option for those who are unavailable during the week to receive a package. This option can be added at the time of checkout.

Can I have my order shipped sooner?

When do you need it by? We usually can accommodate Rush Orders if we are informed of the requested due date as soon as possible. It is highly advisable to place your order first and then put in your rush request so that your order receives the highest priority.

Are order shipments insured?

Brilliance fully insures every order shipment that is sent from our offices. In addition, every shipment is sent out 'signature required' for added security. Not home to sign for the package? Choose “FedEx On Hold” at the time of checkout to have your order held for pickup at the closest FedEx location to you.

Do you ship to international addresses?

Yes, Brilliance ships to most international addresses. Please view our International Orders information for a list of countries we ship to or contact a Brilliance representative at 866-737-0754 for further details.

Can you ship to APO and FPO addresses?

Yes, we are proud to send to military addresses. Orders sent to APO and FPO addresses are sent via USPS Express Mail or Registered Mail. Packages arrive within 1-3 days to the appropriate APO/FPO processing centers. At that point, it is up to the individual processing center to deliver the package.

Can I ship my order to an address other than my billing address?

Yes, you may ship an order to another address by following our address verification procedure. Simply call your credit card or bank institution after placing your order to add the alternate address. Additionally, Saturday delivery is available at the time of checkout if it is inconvenient to receive your package at your billing address during the week. You can also choose FedEx On Hold at the time of checkout to have your package held at a FedEx location that is near to you.

Can I ship a gift to my work address so I can keep it a surprise?

Loose diamonds or jewelry can be sent to an alternate address such as your work location to conceal your surprise. Simply call your credit card company or bank institution before you place your order and add the alternate address to your account. You can also choose FedEx On Hold at the time of checkout to have your package held at a FedEx location that is near to you.